Canned Replies

Streamline communication with pre-written message templates. Canned replies help your team respond faster, maintain consistency, and improve customer satisfaction.

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What are Canned Replies?

• What are Canned Replies? : Pre-written responses
  • • Definition : Pre-written message templates for common questions and scenarios
  • • Purpose : Save time, ensure consistency, improve response quality
  • • Examples : Welcome messages, FAQ answers, appointment confirmations, thank you notes
  • • Quick Access : Insert canned replies into conversations with a few clicks

Canned replies are particularly useful for frequently asked questions, standard greetings, and routine updates.

Viewing Canned Replies

• Canned Reply List Features : What you see
  • • ID : Unique identifier for each canned reply
  • • Name : The label or title of the reply
  • • Message : Preview of the reply content
  • • Action : Edit or Delete the reply
  • • Search : Quickly find replies by name or keywords

The list displays all saved canned replies. You can quickly search, edit, or delete replies as needed.

Adding a New Canned Reply

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• Adding a New Canned Reply : Steps
  • • 1. Click : + New Canned Reply button at the top left
  • • 2. Enter Name : Short title (e.g., Welcome Message, Appointment Reminder)
  • • 3. Write Message : The full text of the canned reply
  • • 4. Use Variables : Include placeholders like {{name}}, {{date}} for personalization
  • • 5. Click Submit : Save the canned reply

Example: Name: 'Welcome Message' | Message: 'Hi {name}, welcome to our service! How can we help you today?'

How to Use Canned Replies in Conversations

• How to Use Canned Replies in Conversations : Application
  • • Open Chat : Navigate to the conversation where you want to send a canned reply
  • • Click Icon : Look for the canned reply icon (usually a template or list icon)
  • • Select Reply : Choose from your list of canned replies
  • • Personalize : Edit the message if needed before sending
  • • Send : Click send to deliver the message

Canned replies integrate seamlessly into your chat interface, allowing you to respond to customers in seconds rather than minutes.

Best Practices for Canned Replies

• Best Practices for Canned Replies : Tips
  • • Be Clear : Use descriptive names so you can find the right reply quickly
  • • Keep Updated : Review and update replies regularly to reflect current info
  • • Use Variables : Personalize with customer name, date, product name for better engagement
  • • Organize : Group similar replies by category (e.g., FAQs, Appointments, Support)
  • • Train Team : Ensure all staff know when and how to use canned replies
  • • Avoid Overuse : Don't rely on canned replies for complex or sensitive issues