Activity Log

Monitor all user actions and system events in a comprehensive audit trail. The Activity Log helps you track changes, ensure accountability, troubleshoot issues, and maintain security.

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• What is Activity Log? : Audit trail
  • • Definition : Comprehensive record of all user actions and system events
  • • Purpose : Track changes, audit user behavior, troubleshoot issues, ensure compliance
  • • Visibility : See who did what, when, and where
  • • Security : Detect unauthorized access or suspicious activity

Activity Log Table

• Activity Log Table Columns : What you see
  • • ID : Unique identifier for each log entry
  • • Date : When the action occurred
  • • User : Who performed the action (staff member or system)
  • • Action : What was done (e.g., Contact Created, Message Sent, Setting Updated)
  • • Description : Additional details about the action
  • • IP Address : The IP address from which the action was performed
  • • Action : View detailed log entry

The table provides a clear, chronological view of all activities. Use sorting and filtering to find specific events.

Filtering and Searching Logs

• Filtering and Searching : Find specific logs
  • • Date Range : Filter by specific date or date range
  • • User : Filter by staff member to see their activity
  • • Action Type : Filter by action category (e.g., Contact, Message, Settings)
  • • Keyword Search : Search descriptions for specific terms
  • • Export : Download filtered logs for external review

Filtering is essential for large activity logs. Narrow down results to find exactly what you're looking for.

Bulk Management

• Bulk Management : Actions on multiple logs
  • • Select Multiple : Checkbox selection for batch operations
  • • Bulk Delete : Remove multiple log entries at once (if permissions allow)
  • • Bulk Export : Export selected logs to CSV or PDF

Bulk actions save time when managing large numbers of log entries. Use with caution to avoid accidental deletions.

Viewing Detailed Log Entry

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• Viewing Detailed Log Entry : Deep dive
  • • Click View : From Action column to open detailed log modal
  • • Full Context : See complete information including before/after values
  • • Related Data : View associated contact, message, or setting
  • • Timestamps : Precise time of action
  • • User Info : Full user details including role and IP

Detailed views provide full context for each action, helping you understand exactly what happened and why.

Best Practices for Activity Log Management

• Best Practices for Activity Log Management : Tips
  • • Review Regularly : Check logs periodically for unusual patterns
  • • Set Retention Policy : Define how long logs should be kept
  • • Restrict Access : Only admins or trusted staff should view logs
  • • Export for Compliance : Regularly export logs for regulatory requirements
  • • Monitor Critical Actions : Pay special attention to permission changes, deletions, bulk operations
  • • Investigate Anomalies : Look into unexpected IP addresses or off-hours activity