AI Prompt

Create and manage reusable AI prompts to power intelligent messaging features. AI prompts help you automate response generation, personalize communication, and save time.

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What are AI Prompts?

• What are AI Prompts? : Reusable templates
  • • Definition : Pre-configured instructions for AI-powered features in Bswagic
  • • Purpose : Save time by reusing common AI tasks like response generation, summarization, translation
  • • Flexibility : Create custom prompts for specific business scenarios
  • • Integration : Used in AI Reply feature to auto-generate contextual responses

AI prompts transform your messaging workflow by automating repetitive tasks and ensuring consistent communication quality.

Adding a New AI Prompt

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• Adding a New AI Prompt : Steps
  • • 1. Click : + New AI Prompt button at the top left
  • • 2. Enter Name : Descriptive name for the prompt (e.g., Customer Support Reply, Follow-Up Message)
  • • 3. Write Prompt : Enter the AI instruction (e.g., "Generate a friendly customer support response based on the following inquiry")
  • • 4. Click Submit : Save the prompt

Your prompt will be available immediately in all AI-powered features like AI Reply and message generation tools.

Viewing AI Prompts

• AI Prompt List Features : What you see
  • • ID : Unique identifier for each prompt
  • • Name : The label of the prompt
  • • Prompt : Preview of the AI instruction text
  • • Action : Edit or Delete the prompt
  • • Search : Quickly find prompts by name

You can edit or delete prompts anytime from the Action column.

Where AI Prompts Are Used

• Where AI Prompts Are Used : Integration points
  • • AI Reply Feature : Select a prompt to generate automatic responses to incoming messages
  • • Bulk Messaging : Use prompts to personalize messages for large contact lists
  • • Chatbot : Configure chatbot responses using AI prompts
  • • Template Generation : Auto-create message templates based on prompts

AI prompts are the foundation of automated and intelligent messaging in Bswagic. They enable you to scale communication without sacrificing personalization.

Example Prompts

• Example Prompts : Ideas
  • • Customer Support : "Generate a professional and empathetic response to this customer inquiry"
  • • Follow-Up : "Create a friendly follow-up message for a customer who showed interest but didn't purchase"
  • • Appointment Reminder : "Write a polite appointment reminder message for tomorrow at 3 PM"
  • • Feedback Request : "Compose a message asking for feedback after a service interaction"
  • • Product Recommendation : "Suggest related products based on the customer's recent purchase"

Customize these examples to match your business tone, style, and specific use cases.

Best Practices for AI Prompts

• Best Practices for AI Prompts : Tips
  • • Be Specific : Clear instructions produce better AI outputs
  • • Include Context : Mention tone (friendly, professional), length (short, detailed)
  • • Test First : Generate responses and review quality before deploying
  • • Iterate : Refine prompts based on AI output quality
  • • Organize : Use descriptive names so team members know when to use each prompt
  • • Review Regularly : Update prompts as business needs change